What happens when a report is made?

A call…Someone makes a confidential call to APS if they believe an elderly or dependent adult is in immediate danger or at risk of being harmed. All calls to APS are confidential.

An assessment…A trained caseworker responds to and investigates the report, assesses the situation and works to address situations of abuse, neglect or exploitation.

A plan…If appropriate, an intervention and support plan is developed using the least restrictive method of intervention. The client has the right to refuse any service or support.

A coordinated effort…APS works with family, friends, neighbors and community resources to help those clients who live in unsafe conditions or can no longer care for themselves.

A continuum of care…Continuing to address the changing needs of the client is our goal.

If a request for APS is not considered appropriate, an intake worker is available for consultation or to provide information and referral services.

Chances are you know or will come across an elderly or dependent adult who is being abused, neglected or exploited by family members or others. Don't let that person and his or her caregivers suffer in silence. If you are concerned or suspect that someone you know is at risk of physical emotional or financial harm or abuse, call Contra Costa County Adult Protective Services.

Make a verbal report by telephone as soon as possible to Adult Protective Services 24-hour response line, toll free (877) 839-4347.

Adult Protective Services Fax:
(925) 335-8738.

All calls are handled confidentially.

If the abuse occurred in a long-term care facility contact the Long Term Care Ombudsman at  
(925) 685-2070.

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