Information & Assistance provides information, referrals to appropriate resources, and support in problem solving for dependent adults age 18 and older and seniors age 60 and older. We also serve anyone concerned about these adults and seniors.

When people know their options, they are empowered to make choices which may enhance their lives and enable them to live independently as long as possible.

Using a database of community resources, fact sheets, housing lists and resource guides on many subjects, I & A staff steer callers to proper resources. Comprehensive assessments are completed for callers with difficult or complex situations. Referrals to care management may be made. Staff provides screening and intake for Adult Protective Services, the Multipurpose Senior Services Program (MSSP), Linkages and In-Home Supportive Services (IHSS).

We provide outreach to inter- and intra-county agencies and to community service providers. Information gathered about adult and senior problems enables I & A to identify gaps in service, provide input to planners, and advocate for development of new services.

Our services are free to callers regardless of income.

In Contra Costa County
(800) 510-2020

All other locations
(925) 229-8434

Goals of Information & Assistance

Information & Assistance Facts